As a utility worker, you work in public settings with exposure to hostile people and violent acts. Jim Willis, is an expert in physical security and anti-terrorism with a background in the utility industry.
This course is designed to provide you with the skills and knowledge you need to effectively de-escalate interactions with aggressive or hostile individuals, as well as to protect yourself from potentially violent situations.
By learning how to recognize signs of aggression, using effective communication techniques to defuse conflict, and employing self-protection strategies when necessary, you’ll be better equipped to handle challenging situations and stay safe while working in public settings.