Skip to main content

A TIPs & Tactics Short Course: De-escalating of Volatile Situations


This course is an introduction to help you learn essential skills to help you handle volatile situations in your work environment so you can recognize and respond to verbal aggression in a manner that reduces hostility. 


*Also available as a SCORM file to use on your LMS

Looking for group pricing? Call us Today!

In this course you will learn these objectives when you complete the course:

  • Define de-escalation

  • Differentiate safety vs. security

  • Identify signs of attack

  • Emphasize nonverbal communication

  • Utilize de-escalation tactics

De-escalation is a learned skill, not a natural talent. This training session introduces the skills and approaches needed for effective conflict de-escalation.


Jim Willis headshot

James Willis, MSc, CMAS, CHS1

Jim Willis is a credentialed security expert and anti-terrorism specialist. He is an experienced electrical engineer and international development professional that has worked in more than 37 developing countries, including conflict and post-conflict areas of Cambodia, Ethiopia, and South Sudan. He spent six years in Afghanistan as a Theater Operations Director leading security operations, training, and reconstruction efforts. Jim’s security expertise is founded on the ground combat-zone experience supplemented with training from the US Defense Security Service, the United Nations Dept. of Safety & Security, and the Naval Postgraduate School Center for Homeland Defense and Security.

Jim’s utility expertise started after a tour of duty with the Navy during the waning days of the Vietnam War, Jim began a life-long utility-focused career that has taken him from lineman to graduate electrical engineer and to utility manager. He has held a myriad of positions in distribution and transmission electric power systems.

Using his in-depth knowledge of electric power systems and utilities, combined with his expertise in security Jim developed “ASSIST”©, a proprietary active shooter and violence prevention training series.

Jim’s education includes a bachelor’s degree in Electrical Engineering and a master’s degree in International Development and Security.

Jim is an active member of –

  • Institute of Electrical and Electronics Engineers (IEEE)
  • Society for International Development (SID-Washington)
  • International NGO Safety and Security Association (INSSA)
  • International Association Counterterrorism & Security Professionals (IACSP)
  • National Utility Training and Safety Education Association (NUTSEA)

The views, information, or opinions expressed during this webinar are solely those of the individuals involved and do not necessarily represent those of Utility Business Media and its employees. It is strongly recommended you discuss any actions or policy changes with your company management prior to implementation.

Back to the top