This training session introduces the skills and approaches needed for effective conflict de-escalation. For utility workers, de-escalating volatile situations in the field takes unique skills and approaches that typical de-escalation training just doesn’t address. They need proactive skills which help them understand – when to engage, how to engage, and when to escape the situation.

Based on our Frontline training program, this course is delivered through our learning management system in a computer-based training format and takes approximately two hours to complete. This helps to keep your valuable crew leaders in the field and eliminates costs and logistics associated with in-person training. Participants of this course receive instruction; complete exercises and knowledge checks; and are provided with a workbook and reference materials.

You can now get Frontline without the hassle and costs of logistics associated with classroom training. Frontline Online features proven principles and strategies about how to improve your skills and interact with others through videos, reading assignments, virtual exercises, knowledge checks, and personal assessments.

The computer-based training will be supplemented with optional Live webinar sessions!

The next live webinar series starts March 25, 2021.

$799 Non-Subscriber / $399 iPi Subscriber for 6 months of access

The Ultimate Interactive, Online OSHA Electric Power Knowledge Solution for Utility Safety & Ops Professionals

This course was built to provide you with a simple and practical way to learn about OSHA’s Electric Power standards 1910.269 and 1926 Subpart V and provide you with expert insight and interpretations that help you understand the applications of the regulation. Through the use of engaging video and knowledge checks, we break down the performance requirements of the OSHA Electric Power standards and answer frequently asked questions.

$750 Non-Subscriber / $375 iPi Subscriber for 6 months of access