Ensuring the safety and security of employees and customers is paramount for utilities. Personnel who regularly deal with the public should possess the skills to quickly recognize and respond to aggression. They should know how and when to engage in de-escalation and when to escape a situation.

Utility safety expert Doug Hill will give examples of how to merge human performance (HP) principles with good safety culture and what the results can be. You will get a glimpse into the model for transformation and what is essential and simply needed in order to achieve transformation in your workforce.

Are we using job briefs the way they were intended? How good are we at predicting outcomes? In this session, you’ll participate in an engaging, interactive discussion with videos and tangible lessons that will change your perspective about job briefs and learn how to engage workers in taking ownership of the team’s safety.