Technical competencies for craft and supervisory workers now require certain mental and emotional skills, including concentration, organization, empathy, accountability and relationship management. In this course, facilitator Parrish Owen Taylor will provide an introduction to emotional intelligence and emotional quotient skill sets, including discussion on how these skills effectively help users make critical decisions under pressure. Join Taylor as he identifies the Map5 Competency Model for understanding emotional quotient. You will also participate in self-checking and peer-to-peer exercises to help you hone those skills and take your leadership to the next level.