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9-Part Online Course

Understanding Emotional Intelligence


  • Duration
    9 One-Hour Sessions
  • CUSP points
    9 CUSP Points
  • Instructor

About Understanding Emotional Intelligence

Technical competencies for craft and supervisory workers now require certain mental and emotional skills, including concentration, organization, empathy, accountability and relationship management. In this course, facilitator Parrish Owen Taylor will provide an introduction to emotional intelligence and emotional quotient skill sets, including discussion on how these skills effectively help users make critical decisions under pressure. Join Taylor as he identifies the Map5 Competency Model for understanding emotional quotient. You will also participate in self-checking and peer-to-peer exercises to help you hone those skills and take your leadership to the next level.

Course Objectives

You will learn:
  • Definitions of emotional intelligence and human performance
  • The Map5 Competency Model for understanding emotional quotient
  • Self-checking and peer-to-peer exercises

Earn 9 CUSP points!

Check back for future course dates -OR- sign up to be notified when registration opens!


Danny Raines headshot

Parrish Taylor

Thoughts and emotions are my favorite… working to understand these two in my own life as a young teenager in the early 80’s I stumbled on to a science we now call emotional intelligence. It was a natural fit for me – frankly, I needed it back then and still today (more than ever). It was around 1993 when living out my first entrepreneurial dream that I became so passionate about the idea of being smart about emotions – I incorporated the skills and ideas into every aspect of my life – personal and business. Let’s face it. No matter how smart we are, if emotions get the best of us – personal best is no where to be found. Today – I am all about serving folks by developing their EQ (emotional quotient). I live what I preach because I need it to be my best for my family and my career pursuits. There is nothing I enjoy more than helping folks from all walks of life learn to be their best by learning how to apply emotional intelligence in their life.

The views, information, or opinions expressed during this webinar are solely those of the individuals involved and do not necessarily represent those of Utility Business Media and its employees. It is strongly recommended you discuss any actions or policy changes with your company management prior to implementation.

Understanding Emotional Intelligence is not included in the iPi Online Subscription.