Incident Prevention explains how to identify and control hazards and risks. In doing so, the course integrates leadership and HP into work planning tools. It discusses how safety should be measured, defines a systematic approach to training and how to plan and execute safe work. Factors that influence hazard identification are discussed along with controlling hazards by establishing safety by design and defense in depth.

People make mistakes. If we accept that, we can build programs designed to protect people and systems by reducing errors and managing controls rather than relying on people to be perfect. This course explains how to use HP to anticipate error likely situations and utilize tools that give us time to make rational decisions, focus our attention and maintain positive control of our work.

For utility workers, de-escalating volatile situations in the field takes unique skills and approaches that typical de-escalation training just doesn’t address. They need proactive skills which help them understand – when to engage, how to engage, and when to escape the situation.

Risk tolerance tends to have a compounding and exponential effect over time through a phenomenon known as normalization of deviation (NOD). This course starts by exploring factors that contribute to NOD and explains how you can identify when it is occurring. It then details principles and strategies you can use to overcome NOD and accurately identify hazards and risks with full situational awareness, ultimately unnormalizing deviation.