Tag: Jim Willis

How to De-escalate Conflicts in the Field

SELF-PACED ONLINE LEARNING
EARN 3 CUSP POINT
$125/25% discount for USOLN Members

This training session introduces the skills and approaches needed for effective conflict de-escalation. For utility workers, de-escalating volatile situations in the field takes unique skills and approaches that typical de-escalation training just doesn’t address. They need proactive skills which help them understand - when to engage, how to engage, and when to escape the situation.

promote, CBT, Jim Willis

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